WOW24 Podcast: A Step-by-Step Route to Branded Customer Experience
Better CX Doubles Growth: All the research evidence is that companies with a long-term strategic focus on improving CX have double the growth rate of their less visionary competitors.
Businesses run on short-term targets: There is a key gap between the amazing results possible from long-term strategy and how a modern business runs quarter-to-quarter with team goals. This gap often leads to the failure of CX programs..
Money Journeys: There is a solution that Journey-Smiths are expert at helping with - a series of incremental, step-by-step programs that are customer-centric, journey-centric and highly measurable. This allowing short-term tracking that is in line with the long term success.
