Struggling to show value from your CX efforts?
The Journey-Smiths approach aligns People, Data and Technology to maximize your revenues and profits
Journey-Smiths is a global business founded by recognized leaders in customer experience technology and also leadership best practices.
Our unique solutions connect the people side of CX to your tech and data and so deliver Branded Customer Experience - the key to doubling your key business metrics.
Why Branded Customer Experience?
Competitive consumer industries no longer compete over product and price. Their one true differentiator is the experience offered to the customer - creating how they feel about the business and what they will remember to bring them back.
Companies where customer experience is aligned to the brand proposition out-perform their competition by 100%. These companies are operating a Branded Customer Experience model.
Helping companies achieve this brand-experience alignment is the core of the Journey-Smiths proposition. We help you connect your Leadership and People approach with the Data and Technology reality, with journeys as the key to link everything together.